FAQ

Q. Can I change or cancel an order?

   A. When an order is sent to us from www.alineathletics.com, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact us if you wish to make a change. However, due to the above, we cannot guarantee your order will be changed. If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.

 

Q. How quickly will my order ship? 

   A. All stock item orders will be shipped within 48 hours of the order being placed regardless of shipping option selected.

 

Q. What are you customer service hours? 

     A. M-F 10am –5pm EST. E-Mail is definitely the easiest and quickest way to get in touch with us. E-Mails are typically responded to within a couple of hours during business hours. Phone calls could take 24-48 hours for response.

 

Q. What is G.E.T. FIT?

   A. Generatrix Endurance Technology (G.E.T. FIT) is our specially developed polyester material that moves with your body and wick moisture away keepig you felling light and comfortable; increasing your performance. G.E.T FIT is offered in 3 styles; G.E.T FIT Mesh, G.E.T FIT Stretch and G.E.T FIT Armour.

 

Q. Do you offer youth and women's apparel? 

   A. YES! A-Line Athletics offers every size YS-Adult XXXL. Youth Small can fit a child as small as 4 years old. We also carry a line of women’s apparel. Our women’s line is continually growing so be sure to ask your A-Line AthleticsT eam Sales Specialist if any new products have been introduced to our line.

 

Q. What is dye sublimation?

   A. The basic dye sublimation process uses special heat-sensitive dyes to print graphics, text and virtually any image onto special transfer paper. The paper is then placed on the pre-cut fabric pattern and both are placed into a heat press.

 

When the heating cycle is completed, the image on the paper has been transferred to the item and has actually reformed into or underneath the surface. Run your finger across the surface of a sublimated garment and you will feel nothing but the fabric.

 

Dye sublimation is always done on a polyester, polymer, or polymer-coated item, in the case of team uniforms 100% polyester garments. At high temperature, the solid dye vaporizes into a gas without ever becoming a liquid.  The same high temperature opens the pores of the polyester fabric and allows the dye vapor to enter. When the temperature cools, the pores close and the gas reverts to a solid state trapping the dye into the fiber of the fabric.  It has now become a permanent part of the fabric. 

 

Q. What are my payment options?

   A. We accept all major credit cards. On custom orders you may also pay by check. We cannot split payments between credit cards. Please note orders are subject to review.

 

Q. Will my credit card be charged immediately?

   A. Yes.

 

Q. Can anyone help me with paying for my order on the website?

   A. Yes. Please email us at alineathletics@gmail.com and request help from an associate to help place your order online. One of our sales associates will contact you within 24hrs to assist you with your online purchase.

 

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